Registrants

I cannot see the UMS Alert Citizen Portal correctly on my browser, what can I do?

The portal is compatible with the following browsers IE9, IE10, IE11, Firefox and Chrome. Please ensure your browser is updated for the latest security features and enhanced user experience. Your browser may update automatically depending on your browser preferences.


Pin Registration

I am not receiving my Pin code when I enter my email address or SMS (Mobile Number) on the initial registration page?

Firstly, please ensure that you have entered your details correctly and allow up to 5 minutes for your Pin to be received. If you have still not received your Pin please press the RESEND PIN button to generate a new one.
NB. If you press RESEND PIN you will need to enter the latest Pin and not the old code from your original request


Register Page

I can't complete my registration on the page after my pin code has been entered?

Please be aware that there are mandatory fields that are required to be completed in order to progress; these include Name, Surname, Street and Municipality. If any mandatory details is omitted or incomplete, the system will not let you progress to register further information. The system will highlight in red the fields that are needed to continue with your registration.


Update your Details

I want to be able to update my address details because I have moved house, how do I do this?

You will first need to enter your mobile number or email address, fill in the Captcha Code and generate a Pin code. Once you have received and entered this Pin code, you will be taken to the My Profile page where you will be able to amend your old details and update your profile.